Data protection and matters related to compliance with data regulations need to have clear exchanges within the organization. Responsibility will eventually fall on the Chief Information Officer (CIO), but as the needs of companies’ IT and data management have become more complex, the responsibilities in the team reported to the CIO may become dispersed and confused. Given the huge growth of software, SaaS, and the significant acceleration growth during the new crown epidemic, SaaS has become a good example of these ignites.

Gartner’s data shows that SaaS is a largest subset in a broader public cloud, which is a key component of organizations in the capacity of its digital strategy. However, the digital transformation (DX) of SaaS as its important part (DX) is based on modern data protection, which can be backed up across physics, virtual, cloud, saq, and kubernetes, and recovery data. “Veeam2021 Data Protection Report” found that in many management, various challenges of data protection hindered digital transformation – 58% of organizations in the world may not be protected. Therefore, for who is backup SaaS data, who is planning and stress testing disaster recovery, and who is performing regulatory, organizational establishment of clear exchanges.

Heavy inside shoulder: Who is responsible?

Protecting SaaS data is a daunting work. Imagine the data size generated by a large organization’s Microsoft 365 configuration, most of this data is likely to be confidential, sensitive, and contain information that is critical to business operations. These data are critical task data, which requires backup and can be completely recovered in an unexpected interrupt or network attack. Microsoft 365 is a good example, which data can be protected against which data is not protected by protection. Microsoft 365 built-in data protection features provide a certain degree of guarantee for companies, and most of their data has been backed up and protected. However, it is the only way for Microsoft 365 data to be fully protected and recoverable, which is through a third-party backup solution. According to the “Veeam 2021 Cloud Conservation Trend Report”, SaaS and backup administrators realize this fact and suits a range of reasons, such as accidentally deleting data, preventing network security attacks and protecting internal threats of Microsoft 365 data.

However, although SaaS and backup administrators are more or less agree with the importance of backup data from Microsoft 365, there are also some contradictions in data protection, indicating that they need to be more clearly divided into roles and responsibilities. Veeam’s research found some confusion in the container to back up SaaS data and using third-party tools. SaaS administrators are more likely to store status data for applications running on the container alone, and back up them to the container, and more likely to use third-party tools backup container data. However, higher proportional backup administrators mistakenly believe that their container application does not include state data that requires backup, or their container architecture itself is durable.

Although more education for SaaS and backup administs in protecting Kubernetes data, it is encouraging that 14% of the backup administrators who have not yet been backup data from containers are already looking for solutions. As IT teams have gradually realized the unique challenges of protecting containerized application data, this situation will further increase, to some extent, to be pushed by the continuous growth of deployment SaaS applications. It will be apparent that companies must establish clear exchanges on their data protection strategies.

Responsible for modern data protection

The first part of this process is to define the clear roles and responsibilities between SaaS and backup administrators to ensure that every stage of data protection has a responsible person. In view of the emphasis on the tissue to digital transformation, the role of SaaS administrators will continue to expand quickly, so the ability to use resources for data protection may be reduced. Therefore, the backup administrator has always had a clear role that ensures that the data across physics, virtual, cloud, SaaS and Kubernetes is always protected. As SaaS grows accelerates and promotes the growth of Kubernetes deployment, companies must not only establish a clear scope of responsibility, but also work with third-party backup experts.

This will ensure that organizations can make full use of the existing expertise and automation, so that they are in a leading position in modern data protection strategies. This in turn means that the tissue digital transformation will not be hindered by data protection challenge, they can continue to deploy Saas because they are convinced that their data will be fully protected in situations where interrupt or network attack occurs.